Frequently asked questions

Products can be the same title, however the price could be different dependent on color, size or edition and many other differences. Please read the product description or contact sales if you are unsure

Yes it is, you may browse through the shop without registering, however before we take payment we require you to complete the registrations process.

Once you have finished adding products to your shopping cart, go view the products in your shopping cart, once you are satisfied click "Proceed To Checkout" this will guide you through the payment process.

There are no hidden charges, the total of all charges are displayed when previewing your shopping cart before going through the payment wizard, please review all charges before confirming payment.

Unfortunately not, all payments have to be made through our website before we can ship or arrange delivery options

You will be guided through the process by the payment wizard, if you are still having problems with the payment process, please contact support and we will be glad to assist.

Yes it is safe to use your credit / debit card on this website, we use a layered protection system that ensures transaction are secure and cannot be intercepted.

3D secure is a security feature on our site that requires you to confirm the payment with your bank before the transaction can be approved, normally your bank will send you a code that can be entered when requested and this will allow your payment to continue.

When going through the payment wizard you will be given the options dependant on your bank, it can be via your banking app on your phone, or a text message to the number registered with your bank account.

Unfortunately we do not accept payments other then debit / credit card payments on our website, however if you do require alternate payment methods please contact our support teams and we will see how we may assist you.

My Account is your dashboard where you can manage your purchases, track active orders and update your personal information, you can only update your address details in this section.

Unfortunately we cannot merge accounts linked to different email ids.

Order status is displayed in your user dashboard, and update notifications are sent when we update your order.

Unfortunately this feature is not available on our website, subscribe to our newsletter and we will keep you updated of new features and updates immediately.

Unfortunately this is not a feature of this website, subscribe to our newsletter and we will keep you updated of new features and updates immediately.

Unfortunately this is not a feature of this website, subscribe to our newsletter and we will keep you updated of new features and updates immediately.

Your orders can be tracked in your My Account area, full information and updates are available when you open the order you created.

Each order status that requires your attention will notify you of a problem, there is also a small description of the status if you look beneath the order status.

You may request to cancel your order at anytime, this can be done in your 'My Accounts' section, view your order, once you can see your entire order at the bottom of the order you have your option to cancel to order.

**awaiting feedback**

Delivery charges are set in your shopping cart, once you have placed your order there will be no additional charges to your delivery, unless you make changes to your delivery after it has been shipped to your chosen address, these charges are applied by the delivery company and not us.

Delivery times vary dependant on the delivery option available to you on purchase, it can take up to 5 working days for packages to reach the destination, however this is normally only 2-3 days unless you have upgraded your delivery options.

In rare cases there can be an error with shipping, in these cases you will notice a change in the expected delivery date.

Unfortunately we do not offer international delivery options through the website, however if you contact support we will do our best to assist you with your order.

In your 'My Accounts' section of the website, when you are viewing the order with the item you wish to return, please fill in the request form, and a member of our support team will contact you.

Awaiting update!

Awaiting update!